Terms of Service

1. The agreement

These terms are between the business that installs Floq on its Shopify store ("you") and Shrey Techcorp Pvt Ltd, a company with its registered office at (to be confirmed) (company number (to be confirmed)) ("Floq", "we", "us"). By installing or using Floq you accept them for that business, and you confirm you are authorised to do so. If you don't accept them, don't install Floq.

Our Privacy Policy explains how we handle data. Our Data Processing Addendum forms part of these terms wherever we process personal data for you. Shopify's own terms also apply to your use of Shopify and its billing.

2. What Floq does

Floq shows you who is shopping in your store right now, suggests when and how to help a shopper who is deciding (an answer, real stock information, free shipping or an offer within limits you set), and shows which purchases Shopify confirms afterwards. You approve each move, or let Floq make eligible moves on its own within your limits. You can pause or change this at any time.

Floq's suggestions are judgements, not guarantees. We don't promise that any shopper will buy or that you will earn any amount. Purchases are reported as happening after Floq stepped in, not as caused by Floq.

3. Your licence

While you have Floq installed and keep to these terms, we give you a non-exclusive, non-transferable, revocable licence to use Floq for the Shopify store it is installed on. Floq is licensed, not sold.

4. Plans, free trial and billing

• Floq has a free plan and paid plans. Each plan's price, trial and limits are shown in the Shopify App Store listing and in Floq before you subscribe.
• Floq Pro costs 19 USD a month after a 7-day free trial. If you cancel before the trial ends, you aren't charged.
• Every charge is made by Shopify, on your Shopify bill, on the schedule Shopify shows when you approve it. Shopify's billing terms apply, including how charges are prorated and refunded. Prices exclude taxes, which Shopify adds where they apply.
• Charges already billed are not refunded, except where Shopify's billing rules or the law require it. (to be confirmed)
• We may change prices or plan limits with at least 30 days' notice in the app; a change applies from your next billing period after the notice ends. (to be confirmed)

5. Upgrades and downgrades

You can move between plans in Floq at any time. An upgrade starts once you approve the new charge in Shopify. A downgrade or cancellation takes effect through Shopify, and Floq's limits change with it.

Each plan keeps a different length of shopper history (7 days on Free and 90 days on Pro). After a downgrade, history older than the new plan allows is deleted at the next daily clean-up and can't be restored.

6. Restrictions

You must not, and must not let anyone else:

• copy, modify, resell, sublicense or rent Floq, or use it to build a competing product;
• reverse engineer or decompile Floq, except where the law allows it despite this restriction;
• get around Floq's limits, security or access controls, or overload or disrupt the service;
• use Floq to break the law, Shopify's terms or anyone's rights, or to show shoppers anything misleading;
• use Floq for any store other than the one it is installed on.

7. Your responsibilities

• Keep your store's privacy policy and cookie notice accurate, including that you use Floq to understand and help shoppers, and get any consent the law requires from shoppers in your store.
• Set discount limits, and approve only offers you are willing to honour. Discount codes Floq creates are your offers to your shoppers.
• Make sure what Floq shows shoppers on your behalf complies with consumer law where you sell.
• Keep API keys you create secret. You are responsible for activity under your keys and your staff accounts.

8. Support

Email support@floq.sh for help. A person replies. Support covers using Floq as described here; it doesn't cover changes to your theme or other apps.

9. Intellectual property

Floq, including its software, design, models and documentation, belongs to us and our licensors. These terms give you no rights in it beyond the licence above. If you send us feedback or ideas, we may use them without any obligation to you.

10. Your data

Your store data and your shoppers' data remain yours. You let us use it only to provide, secure and improve Floq for you, as described in the Privacy Policy and the DPA, including the aggregated, de-identified statistics described there. We don't sell it.

When you uninstall, we delete your data as the Privacy Policy describes.

11. Third-party services

Floq runs on Shopify and uses the sub-processors listed in the Privacy Policy. We are not responsible for Shopify or other third-party services, or for interruptions they cause, but we choose them with care and hold them to written terms.

12. Disclaimer

Floq is provided as is and as available. It depends on Shopify, hosting and AI services we don't control, and it can be interrupted or make mistakes. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose. We may change, add or remove features; if we remove a feature you pay for, we will tell you in advance. (to be confirmed)

13. Limitation of liability

To the extent the law allows, neither of us is liable for indirect or consequential loss, or for lost profits, revenue, sales, data or goodwill. Our total liability under these terms is limited to the fees you paid us for Floq in the 12 months before the claim arose. Nothing in these terms limits liability that the law does not allow to be limited. (to be confirmed)

14. Indemnity

You will defend and indemnify us against third-party claims arising from your store, your offers to shoppers, your breach of these terms, or your failure to give shoppers the notices or get the consent the law requires. (to be confirmed)

15. Suspension and termination

You can end this agreement at any time by uninstalling Floq. We may suspend or end your access if you breach these terms, if your use puts other merchants or shoppers at risk, or if Shopify ends your access to the app. Where reasonable we give notice first. When the agreement ends, your licence ends and we delete your data as the Privacy Policy describes. Sections 9 to 14 and 17 continue after it ends.

16. Changes to these terms

We post changes here and update the date at the top. For material changes we tell you in the app before they take effect. If you keep using Floq after that, the new terms apply.

17. General

• These terms, the Privacy Policy and the DPA are the whole agreement between us about Floq.
• You may not transfer this agreement without our written consent. We may transfer it to a successor to our business.
• If a court finds part of these terms unenforceable, the rest stays in force. Not enforcing a term is not a waiver of it.
• Neither of us is liable for delays caused by events beyond reasonable control.
• Legal notices to us go to privacy@floq.sh; notices to you go to your store's contact email or appear in the app.
• (to be confirmed)